FAQs
General
1. What is your return policy?
- We offer a 30-day money-back guarantee. See our full return policy for details.
2. Can I cancel or change my order?
- Please contact us within 24 hours of placing your order to cancel or make changes.
Products
1. Are your products cruelty-free?
- Yes, we are a cruelty-free brand and do not test on animals.
2. Are your products vegan?
- Most of our products are vegan, but please check the ingredients list to confirm.
3. How do I know which products are right for my skin type?
- Check out our product descriptions and ingredients lists, or contact our customer service team for personalized recommendations.
Shipping
1. What is your shipping policy?
- See our full shipping policy for details on rates, timelines, and carriers.
2. Do you ship internationally?
- Yes, we ship worldwide. International shipping rates and delivery times vary.
3. How long does shipping take?
- Shipping times vary depending on your location and chosen shipping method.
Payment
1. What payment methods do you accept?
- We accept all major credit cards, PayPal, and Apple Pay.
2. Is my personal and payment information secure?
- Yes, our website uses SSL encryption to ensure your data is protected.
1. What is your return policy?
- We offer a 30-day money-back guarantee. See our full return policy for details.
2. Can I cancel or change my order?
- Please contact us within 24 hours of placing your order to cancel or make changes.
Products
1. Are your products cruelty-free?
- Yes, we are a cruelty-free brand and do not test on animals.
2. Are your products vegan?
- Most of our products are vegan, but please check the ingredients list to confirm.
3. How do I know which products are right for my skin type?
- Check out our product descriptions and ingredients lists, or contact our customer service team for personalized recommendations.
Shipping
1. What is your shipping policy?
- See our full shipping policy for details on rates, timelines, and carriers.
2. Do you ship internationally?
- Yes, we ship worldwide. International shipping rates and delivery times vary.
3. How long does shipping take?
- Shipping times vary depending on your location and chosen shipping method.
Payment
1. What payment methods do you accept?
- We accept all major credit cards, PayPal, and Apple Pay.
2. Is my personal and payment information secure?
- Yes, our website uses SSL encryption to ensure your data is protected.